Refund Policy
Fair and transparent refund procedures for LearnShine services
Overview
At LearnShine, we're committed to providing exceptional esports psychology education and career development services. We understand that sometimes circumstances change, and we've created this comprehensive refund policy to ensure transparency and fairness for all our students.
Important: All refund requests must be submitted within the specified timeframes outlined below. Refunds are processed based on the type of service purchased and the time elapsed since enrollment.
Refund Eligibility Criteria
- Course Enrollment: Full refund available within 7 days of enrollment if less than 20% of course content has been accessed
- Coaching Sessions: Individual sessions can be cancelled with 24-hour notice for full refund
- Workshop Registration: Full refund available up to 48 hours before the scheduled workshop date
- Subscription Services: Pro-rated refunds available within the first 14 days of billing cycle
- Digital Resources: Refunds available within 3 days if materials haven't been downloaded
Refund Process Timeline
Contact our support team at [email protected] with your refund request and order details. Include your reason for the refund to help us improve our services.
Our team reviews your request within 2-3 business days. We may contact you for additional information or clarification about your refund request.
You'll receive an email confirmation of our decision. If approved, we'll initiate the refund process immediately using your original payment method.
Refunds typically appear in your account within 5-10 business days, depending on your bank or payment provider. International transactions may take slightly longer.
Payment Method Specific Information
Refunds are processed using the same payment method you used for the original purchase:
- Credit/Debit Cards: 5-7 business days processing time
- PayPal: 3-5 business days processing time
- Bank Transfer: 7-10 business days processing time
- Digital Wallets: 2-4 business days processing time
Non-Refundable Situations
Please note that refunds may not be available in the following circumstances:
- Course completion exceeds 50% of total content
- Coaching sessions completed without prior cancellation notice
- Workshop attendance (even partial participation)
- Violation of our terms of service or community guidelines
- Requests submitted beyond the specified timeframes
Partial Refund Scenarios
In certain situations, we may offer partial refunds based on usage and circumstances:
- Course Progress 20-50%: 50% refund may be available
- Subscription Mid-Cycle: Pro-rated refund for unused portion
- Bundle Purchases: Individual component refunds based on usage
- Technical Issues: Full or partial refunds depending on impact
Special Circumstances
We understand that life can present unexpected challenges. If you're facing extraordinary circumstances such as medical emergencies, job loss, or other significant life events, please reach out to our support team. We review each case individually and may make exceptions to our standard policy when appropriate.
Need Help with a Refund?
Email: [email protected]
Phone: +923008223140
Address: Chaklala Cantt., Rawalpindi, Punjab 46000, Pakistan
Our support team is available Monday through Friday, 9 AM to 6 PM PKT
Effective Date: January 1, 2025 | Last Updated: January 15, 2025
This refund policy may be updated periodically. Registered users will be notified of significant changes via email.