Privacy Policy
Your privacy matters to us. Learn how LearnShine protects and manages your personal information.
Last Updated: March 15, 2025
Information We Collect
At LearnShine, we collect information to provide you with the best possible esports psychology training experience. We're transparent about what we collect and why we need it.
Personal Information
Usage Information
We never collect sensitive personal information like health records or financial details beyond what's necessary for payment processing.
How We Use Your Information
Your information helps us create personalized learning experiences and improve our esports psychology programs. Here's exactly how we use what you share with us:
| Purpose | Information Used | Retention Period |
|---|---|---|
| Course delivery and progress tracking | Account details, learning progress, assessments | Duration of enrollment plus 2 years |
| Payment processing | Billing information, transaction history | 7 years for tax and legal compliance |
| Customer support | Contact details, support tickets, communication history | 3 years after last interaction |
| Service improvement | Usage analytics, feedback, performance data | Anonymized after 12 months |
We analyze learning patterns to identify which teaching methods work best for different types of gamers. This helps us refine our curriculum and create more effective training programs.
Information Sharing and Third Parties
We're selective about who we work with and never sell your personal information. When we do share data, it's always with trusted partners who help us deliver our services.
Service Providers
Legal Requirements
We may disclose information when required by law, such as responding to court orders or protecting our legal rights. We'll notify you of such requests unless legally prohibited from doing so.
All third-party partners sign strict data protection agreements and can only use your information for the specific services they provide to us.
Your Privacy Rights
You have significant control over your personal information. We've made it easy to exercise these rights through your account settings or by contacting our support team.
Access and Control
How to Exercise Your Rights
Most privacy controls are available directly in your account dashboard. For more complex requests like data export or account deletion, contact our privacy team at [email protected]. We'll respond within 30 days and guide you through the process.
If you're not satisfied with our response, you have the right to file a complaint with your local data protection authority. We're always happy to work with you to resolve any concerns.
Data Security and Protection
Protecting your information is a top priority. We use industry-standard security measures and regularly update our systems to guard against unauthorized access.
Technical Safeguards
Organizational Measures
Our team receives regular privacy training, and we limit data access to employees who need it for their job responsibilities. We maintain detailed logs of who accesses what information and when.
In the unlikely event of a data breach, we'll notify affected users within 72 hours and provide clear information about what happened and what steps we're taking.
International Data Transfers
LearnShine operates globally, serving esports enthusiasts across different countries. When we transfer data internationally, we ensure it receives the same level of protection as if it stayed in Pakistan.
We use approved transfer mechanisms like Standard Contractual Clauses and work only with service providers who maintain adequate data protection standards. Your data may be processed in countries with different privacy laws, but our contractual protections remain consistent.
If you have concerns about international transfers or want to know where your specific data is processed, our privacy team can provide detailed information about data locations and transfer safeguards.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your learning experience and understand how our platform is used. You have control over these technologies through your browser settings.
Types of Cookies We Use
You can disable non-essential cookies through your browser settings without affecting core functionality. However, some features like personalized recommendations may not work as effectively.
Children's Privacy
LearnShine's esports psychology courses are designed for individuals aged 16 and older. We don't knowingly collect personal information from children under 16 without parental consent.
If you're under 18, we recommend discussing your esports training goals with a parent or guardian before enrolling. If we discover we've collected information from a child under 16 without proper consent, we'll delete it immediately and may suspend the account until we can verify parental approval.
Parents who have questions about their child's use of LearnShine can contact us at [email protected] for information about account activity and available parental controls.
Changes to This Privacy Policy
We update this privacy policy occasionally to reflect changes in our services, legal requirements, or industry best practices. When we make significant changes, we'll notify you through your registered email address and prominently display the updates on our website.
Minor updates, like clarifying existing practices or fixing typos, may not trigger individual notifications. We recommend reviewing this policy periodically to stay informed about how we protect your information.
Continued use of LearnShine after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you can close your account or contact us to discuss your concerns.
Questions About Privacy?
Our privacy team is here to help with any questions or concerns.
Email: [email protected]
Address: Chaklala Cantt., Rawalpindi, Punjab 46000, Pakistan
Phone: +923008223140